Whether you are new to management, want to brush up on your management skills or want to up-skill other staff then this course covers all you need to know.

It’s born out of the need to support managers (new and old) who are given little management training. Yet it is one of the most valuable skills to running a business or managing a team and retaining best staff.

If you:

  • Have had little or no management training;
  • Need a range of approaches for managing different situations;
  • Are nervous about giving difficult feedback and performance management;
  • Struggle with prioritisation;
  • Have a high turn over of staff or want help to get your recruitment right;
  • Are not good at goal setting or holding people accountable;

Then this course is a great resource to watch in one go or use as a resource library to refer to when specific situations occur at work.


When Frank met Rob

Our agency has a very specific growth target for the next three years. We engaged Rob to help us break down our target into manageable monthly actions, to sharpen our competitive edge and to crack the whip so that we remain accountable. It's still early days but already the sessions that Rob has chaired have yielded positive outcomes - most importantly an engaged management team who are focused on delivering a series of tasks towards fulfilling our quarterly targets and annual goal.

Jim Gilroy MD, The Franke Agency

Changed how we manage our clients!

Rob ran the client & account management workshop with me and my team and as a consequence, helped us improve our client management and sell value rather than time. This has resulted in 3 major changes for us. Firstly, we have increased our fees. Our clients now understand the VALUE we bring so don't argue about price, and consequently we pitch with much more confidence!

A great investment of £2,500!

Lucy Davison Founder and managing director, Mustard Marketing

A gifted coach with practical experience

I worked with Rob to help with the direction, structure and development of my communications agency. Rob helped me to define exactly what I wanted from the agency and how I wanted it to evolve. He helped me to focus in on the actual issues I was experiencing rather than my perception of the issues. Rob helped me to develop a strategy to overcome these issues and put a plan in place to build the agency in a way that i wanted to work, rather than focus on what was expected of an agency. Since working with Rob I've managed to implement the majority of the steps that he recommended and i now have a structure and process that not only works for me and my family, but has helped me to bring in a team to suit that way of working and clients that appreciate our strengths. I'm also much better at turning work down and focusing on clients that fit our ethos. This is not a natural process for an agency owner, but it is hugely beneficial for both team satisfaction and turnover. I recommend Rob highly, he understands how agencies work through his own experience and he bases his consultancy on what works for the person as well as the business.

Lloyd Gofton Managing Director

DaCosta coaching

Rob is an exceptional and thought provoking coach... well worth spending an hour of your time with!

Marc Bishop Managing Director

Class Curriculum


What makes a great leader?

The first time manager

Working efficiently

Running a meeting

Recruitment and retention of staff

Creating Roles & Responsibilities documents

Goal Setting


The first time manager

Performance Management

Active listening

Building rapport

Managing conflict

Keeping yourself and your team motivated

Getting your company and team culture right

Communicating the company vision

Course wrap-up

Frequently Asked

When does the course start and finish?

The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.

How long do I have access to the course?

How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.

What if I am unhappy with the course?

We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Are we a good fit to work together?