Did you know that repeat customers, on average spend 67% more than new customers?

If you need to manage clients on an ongoing basis and have a challenge around:

  • Over-servicing;
  • Coping with project change;
  • Value based pricing;
    • Selling on value rather than time or fixed priced projects;
    • Ensure all staff are able to have value-based conversations;
  • Retaining and growing clients;
  • Having difficult conversations and giving challenging feedback;

Then this course is a must for you!

It covers everything you need to know from the role of the account/client manager to how to put plans together, managing challenging clients and having difficult conversations. What to do about ‘scope creep’ and how to stop overservicing.

As well as my insight and experience, you will also get access to tools and templates to help you effectively manage clients – resulting in longer term relationships and growing revenues.

By the end of the course you will:

  • Confidently manage clients in all situations
  • Better understand your customers to ensure a great relationship
  • Manage changes to requirements without the need to over service
  • Learn how to politely but firmly push back on clients and say NO when necessary
  • Understand the importance of time recording, capacity management and project management tools
  • Present yourself in front of your peers and clients with confidence
  • Learn Active Listening skills

I developed this course because of demand from my clients and public courses I deliver. I wanted to be able to share my 20+ year’s of experience with a wider audience at a cost effective price.

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When Frank met Rob

Our agency has a very specific growth target for the next three years. We engaged Rob to help us break down our target into manageable monthly actions, to sharpen our competitive edge and to crack the whip so that we remain accountable. It's still early days but already the sessions that Rob has chaired have yielded positive outcomes - most importantly an engaged management team who are focused on delivering a series of tasks towards fulfilling our quarterly targets and annual goal.

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Changed my life!

I founded my business on my own and after 6 years of extremely hard work for very slow growth (3 people), things had stagnated. I needed to work out a way to either make my company work or get out. Rob helped me think through what I wanted and how to get there. It was great to have someone who has been in a similar situation to talk to about these issues. We have since been able to grow and recruit more people. We are now very profitable and thriving, I cannot recommend Rob highly enough and could not possibly manage without him.

Lucy Davison Founder. Mustard Marketing
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Client Testimonial

As a self-employed dentist running a business is an additional challenge over above the clinical work. Rob was able to help us develop focus, vision and learn how to develop the management team and the art of delegation. As a small business owner himself, he really understood all of the challenges we faced and helped us work through them.

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Defining my USP

As an established independent consultant, I was starting to get a seven-year itch. I wanted a clearer idea of where I was taking my business and I was struggling to articulate a vision for myself. That's when I came to Rob. He was invaluable. He made me consider my options and explore each in detail. It quickly became apparent which I was most passionate about. From there, he helped me clarify it in a meaningful way - so it would motivate my target market, and so it would be profitable. My new proposition has been a huge success and has led to fascinating new work with new clients. Rob has been a big part of making this happen.

Class Curriculum

Introduction

The role of a client/account manager

Managing client expectations and delivery levels

Value Pricing and Value Selling

Handling difficult situations

Systems and tools to support client management

Planning

Presenting yourself as a peer

Course Wrap-up

Frequently Asked

When does the course start and finish?

The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.

What if I have a question about the course?

Drop Rob an email and he will get back to you within 24 hours. You can email him at robert@dacostacoaching.co.uk

How long do I have access to the course?

How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.

What if I am unhappy with the course?

We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Are we a good fit to work together?

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