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Rob Da Costa, author of this site
I started and grew my marketing agency to 25 staff. Where do you think I spent most of my time? MANAGING STAFF: Dealing with underperformance. Recruiting replacements. Stepping in when clients were disappointed with my team's work, and trying to motivate staff to do their best work.
I recall sitting in my corner office, and everyday staff would bring their "wheelbarrow's of crap" and pile it at my desk! I got so worn down by this that after 11 years, I had had enough and sold the business and retrained to become an agency coach and trainer. I learned alot along the way!
Fast forward 13 years, and after working with over 250 agency owners, I know this is still the #1 pain point (often closely followed by winning new profitable business and managing clients effectively). This is true, regardless if you have full-time staff or work with freelancers.
A great deal of today's client work is focused on the issues surrounding staff management and performance, so I developed the CARD system and have outlined this concept, capturing some of the tools & advice I give my paying client in this FREE video and PDF guide I want to offer you. Just click on the link below to get instant access.